Shortly after the pandemic, Teresa started volunteering at Onward Neighborhood House’s food pantry after a community member mentioned that the organization distributes food and offers support to local families. At that time, she was still working, but she enjoyed helping and wanted to contribute to her neighborhood in a meaningful way.

Earlier this year, Teresa unexpectedly lost her job, and the sudden change left her searching for ways to stay active and connected. Instead of isolating herself at home, she began
spending more time at Onward House. Volunteering three days a week at the food pantry gave her structure and purpose, and as she continued returning, she learned about additional programs she could join. Soon she enrolled in Computer Classes and Nuestro Legado and discovered a community she felt truly part of. 

Living in Belmont Cragin makes it easy for Teresa to participate regularly, and she appreciates having supportive programs so close to home. “I feel
grateful that we have these programs here because otherwise I would have to travel much farther to
receive help,” she said. Knowing that support is nearby brings stability during a time of transition and uncertainty.

One of the biggest changes Teresa has experienced at Onward House has come through the Computer Classes. With the guidance of Professor Juan, she has been building skills that once felt intimidating. “The computer classes have helped me become more independent. Before, I was afraid to use the computer,” she shared. Now, she practices regularly and has a new goal in mind: “I want to buy my own computer.” 

Teresa enjoys meeting new classmates and often supports others who may be struggling or learning at a different pace. “I can help my classmates who sit next to me with what I’ve been learning so far,” she said. She believes in lifting others up because she remembers how much patience and encouragement meant to her when she first began.

Even as she works through her own challenges, Teresa continues to give back in every way she can. She assists with the food pantry, volunteers at the Free Fresh Market, supports events throughout the year, and even helped at the annual gala. She has formed connections with fellow volunteers and staff including Marisela, Janneth, and Andrés, whom she had first met when he worked as her case manager.

“I like helping. If they don’t tell me they need volunteers, I ask anyway. I want to help,” she said. Her initiative and willingness to step in wherever needed have made her a dependable and appreciated member of the Onward House Community.

Although Teresa’s goal is to find a new job, she has no plans to step away from Onward House.

“Even if I find work, I don’t want to stop coming. This place has helped me so much.”

Whether attending classes, volunteering, or spending time with people she has grown close to, Onward House has become a steady source of connection and encouragement in her life.

Teresa’s experience reflects what makes Onward House special. It is a place where learning, connection, and opportunity come together. Through programs like the food pantry, Computer Classes, Nuestro Legado, and community volunteer events, she found confidence, friendship, and a renewed sense of purpose during a difficult moment in her life. As she continues
working towards her goals, her journey shows how important it is to have a welcoming space like Onward House, where every person can grow, contribute, and feel supported.