Current open positions:


About the Role:

The Partnership Program Family support Worker, in collaboration with teachers and the Partnership Site Director, will provide services to children and families in the Head Start Partnership Site. In partnership with parents, the Partnership Program Family Support Worker develops mutually trusting relationships, acts as an advocate for families, and provides support services as needed. The Partnership Program Family Support Worker will assist families in determining their needs and in identifying and developing goals to meet those needs. The Partnership Program Family Support Worker reports to the Family Support Services Coordinator.

What you’ll do:

Core duties and responsibilities include the following. Other duties may be assigned

  1. Provides case management services to families in the Partnership Head Start program, including direct services to families by assisting them in determining family strengths, needs and goals.
  2. In partnership with the center parents and Site Director, plans and co-facilitates monthly parenting meetings.
  3. Provides crisis intervention and home visits as needed and appropriate.
  4.  Provides/and or ideas education to families relating to topics such as parenting, budgeting, household cleanliness, safety, lice and other family issues as necessary.
  5. Models appropriate advocacy skills for parents in working with community agencies, professional, and schools.
  6. Maintains a working knowledge of community resources and current trends in social services.
  7. Provides transportation services and support in the form of bus fare for families when needed to access necessary resources.
  8. Works collaboratively with staff to provide comprehensive, integrated services for Partner Site Families.
  9. Compiles and maintains child and family case records and files of services provided.
  10. Utilize the COPA database on an on-going basis to document children and family services as mandated aby DFSS and Onward Neighborhood House.
  11. Maintains parent information boards at Partner Sites.
  12. Work in collaboration with the Head Start Coordinator to coordinate disabilities referral services for identified children.
  13. Attend Bi-weekly Family support Worker meetings.
  14. Attend regular bi-weekly team meetings and monthly supervision meetings with supervisor.


  1. Works collaboratively with families and other community agencies to provide a full system of care to meet the service needs of the family. Assesses services the family is receiving and any need for additional services and makes appropriate referrals. Assures that the family is able to access resources and that appropriate follow up is made.
  2. Coordinates services for families by arranging case conferences with specialists, consultants, coordinators, and community agencies.
  3. Builds liaisons with other community agencies that will ensure cooperation, coordination and information sharing.
  4. Conducts outreach activities in collaboration with Partner Site Directors to recruit prospective families.


  1. Attends meetings, trainings, and individual case staffing both annually and as directed by supervisor.
  2. Assists with parenting classes and with providing parenting and other training information for individual families as needed.
  3. Initiates, or assists staff to make, child abuse reports as necessary.
  4. Maintains a professional attitude, working cooperatively with HS/EHS staff and parents; provides leadership and guidance in treating all children and their families with dignity and respect.
  5. Maintains confidentiality as required by law and Onward Neighborhood House policy.
  6. Attends community meetings where HS/EHS representation is appropriate.
  7. Has the ability to work a varied schedule, including some evenings and weekends.
  8. Performs other duties and responsibilities as assigned

Our Perfect Candidate

Education and Experience

  1. B.A. Degree from a four-year college or university in Social Work, Human Services, Family Services, Counseling or related field required.
  2. Bilingual in English/Spanish (preferred).
  3. One year case management or home visiting experience or working with at-risk families.
  4. Knowledge of community resources and how to access services for children and families.
  5. Ability to communicate effectively, both verbally and in writing.
  6. Knowledge of standard record keeping including progress notes and maintenance of required documentation.
  7. Must be able to work with low income, ethically and culturally diverse population.
  8. Ability to work effectively as a member of a team.
  9. Must provide evidence of reliable, insured transportation available for travel during working hours and to travel amongst Partner Sites.
  10. Driver must provide evidence of a valid driver’s license and good driving record.
  11. Driver must provide evidence of current automobile liability insurance.

Required Abilities and Skills:

  • Strong interpersonal, verbal, and written communication skills
  • Time management skills to prioritize and met deadlines
  • Expertise in analysis, critical decision making, and process improvement
  • Demonstrated ability to anticipate and solve practical problems
  • Proficiency in Microsoft Office applications including Excel, Power Point, and Work

Hours: Full-time; year round

Salary Range: $35,000.00 – $40,000.00 a year

Excellent Benefits: Health, life and short/long term disability insurance, vacation, 403(b) thrift plan (upon 1 year of employment), etc.

Application Details: Please send cover letter and resume to

Gladys Malave
Director of Human Resources
Onward Neighborhood House
5413 W. Diversey Avenue
Chicago, Illinois  60639

Fax:  (773) 622-4074




We are an Equal Opportunity Employer: Onward Neighborhood House does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service and any other classification protected by law.